標準英文道歉信 篇1
Dear Ms Winston,
親愛的温斯頓女士：
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
我的目的是向您表示誠摯的歉意，對於您在上個月安裝互聯網高速服務時可能遇到的任何不便。
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
我剛從這個假期回來，發現你的文件在我的籃子裏。我一看你的案子，就知道你的JAU了。第二十要求改變服務的方式不知怎麼地從裂縫中溜走了。我能給出的唯一可能的解釋是，我們最近發生了一些關鍵的員工變動，這可能導致您的信被忽略。
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
因此，我已指示我們的安裝小組在本週末之前與您聯繫，以便為您安排一個方便的時間，以便他們能夠去您家安裝您的新路由器，並對您的軟件進行必要的調整。
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
由於這次的嚴重疏忽，作為我們對您作為我們的客户的感謝的證明，我們將免費為您提供頭三個月的高速服務。因此，您的帳户將不會計費到今年六月。
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
温斯頓女士，讓我向你保證，在你的情況下發生的事情不典型的CableNet的客户服務水平。我們將繼續致力於為您和我們所有的客户提供最高的服務標準。
If you have any questions please don't hesitate to call me.
如果你有任何問題，請不要猶豫，123456點鐘打電話給我。
Yours in service
您的服務
Tony
託尼
Manager, customer solutions
客服經理
標準英文道歉信 篇2
Dear John,
I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.
By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours,
標準英文道歉信 篇3
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,